by Rudy Rupak | Apr 28, 2016 | Rudy Rupak
Most retail customer nightmare stories start at the return counter. For the retailer, the return process is a delicate balance between providing the customer with the best possible service and protecting itself from abuse. If return policies are unclear to the...
by Rudy Rupak | Apr 27, 2016 | Rudy Rupak
Mark Stevenson is sitting at a red light. In his trunk, his back seats, and every other available inch of his car are shopping bags full of merchandise. Mark checks the Shoppler app to figure out the best route to his customers. Within seconds he has his trip planned....
by Rudy Rupak | Apr 26, 2016 | Rudy Rupak
During the holidays retailers often see an influx of fraudulent returns. In December, 2015, the National Retail Federation reported that 3.5 percent of retailers’ holiday returns were fraudulent, up slightly from 3.0 percent the previous holiday season. The NRF...
by Rudy Rupak | Apr 25, 2016 | Rudy Rupak
Excuse how I look today. I really need to go shopping. It’s time to do the thing I hate the most. Buying clothes. I’ll go to any lengths to avoid it. I hate shopping in stores. Don’t get me wrong. I like buying stuff. I like owning things. But, shopping is a whole...
